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Com 155 Week 4 Assignment Appendix Def

SYLLABUS FOR BUSINESS COMMUNICATION

Analysis of Com. for Business (105)
Dr. G. Jay Christensen, CECC, CFRW
Business 105
Fall Semester, 2006--Day--10 a.m., 11 a.m. Also, 3:30-4:45 p.m. Tues./Thurs. should read this first page.


COURSE OUTLINE: FOR ALL CLASSES--FIRST PAGE


Texts
Booher, Dianna. E-Writing: 21st Century Tools for Effective Communication. New York:
Pocket Books, a division of Simon & Schuster, Inc., 2001 (paper).


Christensen, G. Jay. Expanded Syllabus for Bus. Com. Northridge: California State
University, Northridge Bookstore Printshop, n.d


Guffey, Mary Ellen. E-book--Business Communication: Process and Product. 5th ed.
Cincinnati, Ohio: South-Western College Publishing, An International Thomson
Publishing Company, 2006.


Course Objectives

The following objectives based on previous thoughts of the business communication faculty affect us:

  1. Listen, read and comprehend
  2. Paraphrase and summarize information
  3. Distinguish between facts, assumptions, and opinions
  4. Respond appropriately in a clear and concise fashion (oral and written)
  5. Synthesize information from different sources
  6. Organize information to support conclusions
  7. Use an appropriate format and business writing style and apply conventions to Standard English
  8. Document and cite sources to avoid plagiarism.

Students should complete English 155 and Computers 100 before registering for business communications.

Supplies: 2 3 1/2 DS, HD disks for IBM (could be purchased from computer room vending machine); disks used for Inspiration Software, MS Word, and MS Excel, as well as WEB and Internet applications


NOTE; On each assignment you must include the first ethics statement as outlined under "Policies for Classroom Success and Hints." You must sign and date every single ethics statement turned in. Unfortunately, points will be deducted for not including and signing as well as dating the ethics statement.


NOTE: Your first assignment and all others will be graded one half for content/style (top score) and one half for mechanics (bottom score). Grading means a 13-point scale: 13-12-11 (Grade A); 10-9-8 (Grade B); 7-6-5 (Grade C); 4-3-2 (Grade D); 1 (Grade F); and 0 (too many errors to count). The bottom mechanics score, including grammar, punctuation, mechanical friction, spelling, violation of word division rules, form and font, and following directions, starts at "9" for the first mechanical error and decreases one number for each additional mistake. I assume college students should not be making mechanical errors and forgetting to correct them. Therefore, please PROOFREAD. Also, white-out corrections are not acceptable on any assignment and will be penalized.

In addition, a student should not ask to give a presentation on a day that is not scheduled.

Plus-Minus


The plus-minus grading will not be used in writing the final grades on the university's grade sheets. Please keep a DELETIONARY all semester on 5 x 3 cards, and make daily as well as weekly entries with dates. The deletionary includes misused and overused words and phrases. The deletionary includes the date of entry, the error in a sentence context, and the suggested correction. Each card contains a separate entry. Also, make copies of all assignments from the listening memo on for your protection.


Week 1
(September 6 and 8)

Survey of students. Comments on How to Use Texts. How to Use Web and Internet for the Guffey textbook and my home pages. Comments on computer availability. Explanation of Deletionary. Conversations.
My immediate authorization: PLEASE FIND A BUSINESS REPORT TOPIC AND A NETWORKING CONTACT. The report topic has to meet the criteria contained in the purchased syllabus.
Possible Thomson Representative Presentation on Effective Use of E-book
Homework: Listening Memo (with talking captions for every major paragraph)

Due Friday
: Executive Summary of Syllabus analytical report; Take the Analytical Report in the Syllabus (as assigned in class), and write an executive summary of the document. Make sure you follow the pattern that is discussed on the Web under "Executive Summaries." Double space the copy and provide about two pages. Number the pages with small Roman numerals, such as i. and ii. Include four bulleted points and a summary sentence at the end of the Executive Summary; transmittal memo of proposed report.

Readings

Web pages on e-mail and proofreading. Booher: Chap. 22, “Formal Technical Reports.” Check all appropriate Syllabus pages.
Week 14 (December 4, 6, and 8)

  • Explanation of E-Mail and Internet Assignment
  • Issues in the Sexual Harassment Memo (Office Politics)
  • Due on Friday
    : keyboarded sexual harassment memo case



    Readings

    Web pages on presentations. Booher: Chap. 2, “Follow the Rules of E-mail Etiquette,” Chap. 3, “Compose Clear, To-The-Point Messages,” Chap. 4, “Aim to Get Attention for Your Own E-mail,” Chap. 6, “Become Savvy about E-mail Mechanics,” and Chap. 7, “Make Sure You’re Legal.” Guffey: "Speaking with Confidence" (Chap. 15) and Chap. 8, "Routine E-mail Messages and Memos."

    Week 15 (December 11, 13, and 15)

    Assignment due on Wednesday
    : e-mail assignment (one of Alternate 7 assignments selected or Case 8.9, p. 243, Guffey). Include both hard copy to the instructor and e-mail wired to the professor no later than the end of class that day (Wednesday, e.g. 10:50 a.m. for 10 a.m. and 11:50 a.m. for 11 a.m.). Points will be deducted for late e-mails.

    NOTE Assignment due on Friday: The entire DELETIONARY and the deletionary memo have to be turned in with a manila envelope, along with a typed memo explaining how the mechanics were specifically improved during the semester. Add specific examples from your writing (before and after).


    Office Hours
    You want to check the home page and the comments about the syllabus for this business writing course.



    Grading




    Note: Please refer to Appendices A, B, C and D in Guffey for additional help on punctuation, grammar, spelling, documentation, and letter styles.


    Final Exam Schedule

    Note: The final is subject to change from a traditional final to an oral presentation (with visual aids, not including handouts, topic to be announced) of your report, depending on the size of the class.

    Analysis of Com. for Business
    Dr. G. Jay Christensen, CECC, CFRW
    Business 105
    Fall Semester, 2006--Day, 3:30-4:45 p.m. TTH

    Week 1 (September 5 and 7)

    Survey of students. Comments on How to Use Texts. How to Use Web and Internet for the Guffey textbook and my home pages as well as Web CT. Comments on computer availability. Explanation of Deletionary. Conversations.

    My immediate authorization: PLEASE FIND A BUSINESS REPORT TOPIC AND A NETWORKING CONTACT. The report topic has to meet the criteria contained in the purchased syllabus. Readings

    Booher: Chap. 1, "Select the Right Medium to Communicate." Guffey: "Workplace Communication and Nonverbal Communication" (Chap. 3). Web pages on memo writing, listening, talking captions, e-mail, and conversation.
    Week 2 (September 12 and 14) BRING DISKETTES EVERY WEEK.

    Assignment due, Thursday, September 14: final keyboarded listening memo with required talking captions, double spacing between paragraphs (only), and proper memo format. The memo must include the following, in addition to the instructions in the purchased syllabus:

    1. First paragraph with time of conversation, place of meeting, and other circumstances
    2. Answers to all of Adler's questions in narrative form (See Web)
    3. Summation paragraph of what was learned about your own listening habits.
    4. Use only a listening experience from the beginning of this semester. Others will not be accepted.

    Assignment due: networking 3 x 5 card (in ink) of networking contact, job title, name of organization, any other pertinent information as well as your name, class hour, and date
    Readings:

    Web pages on listening, spelling, proofreading, jargon and gobbledygook, and talking captions. Guffey: "Communicating Across Cultures" (Chap. 4)and "Writing Process Phase 3: Revise, Proofread, Evaluate (Chap. 7). Booher: Chap. 16, "Edit for Conciseness."
    Week 3 (September 19 and 21)

    Special Case: The Application Letter (A-I-D/C-A)

    Transparencies: Examples of Application Letters In-class: Composing Different Paragraphs
    Review of Business Letter Parts


    Readings:

    Guffey: "Persuasive and Sales Messages, pp. 298-310" (Chap. 10) and pp. 565-80. Web pages on grammar and punctuation, letters, and search engines as well as Hotlinks for studying the Proficiency Exam materials. Booher: Chap. 17, "Edit for Style" and Chap. 14, "Edit for Grammar."
    Week 4 (September 26 and 28) BRING DISKETTES EVERY WEEK.

    • Practice with Microsoft Applications and the Web (Word)
    • In-Class preparation of Report Progress Memo--Lab JH(Juniper Hall)2228
    • If time: Start writing First Chapter.
    • Bring IBM diskettes and report ideas all week
    • Entire class periods needed for printing of documents
    • Transparency/Web Viewing of Power Networking


    Due: five printouts of Web pages (two Guffey--not home page or index site), one page of my Web sites (not Syllabus, Assignments, Grading, Office Hours, or Home Page), and one search engine Home Page (e.g. Google, Excite, Altavista, Hotbot, DejaNews, Webcrawler, Snap.com, Ask (www.ask.com), Yahoo, and so forth); one page of E-book, selected chapter Final draft of application letter, actual inside address, enclosure notation, and businesslike format.

    Readings:

    Web pages on miscellaneous thoughts, networking, memos, and talking captions. Guffey: Chap. 4: "Communicating Across Cultures"and Chap. 1: "Communicating at Work."
    Week 5 (October 3 and 5)

    Due Tuesday: Typed Report Progress Memo (see Syllabus for example)

    • Introduction to Federal Resume Link, www.usajobs.opm.gov
    • Importance of Power Networking and Possible Verbal Networking
    • Designing the Networking Interview (transparencies and Web site)
    • Writing the Networking/Informational Interview Memo
    • Video: The Networking Process (Drake, Beam, Morin)
    • Comments on Career Search Preparation
    • Comments on Report Topics
    • If time: Practice with Thank-You Letter


    • Note: Bring first four pages of Jargon link photocopied to class every week, starting this week.
    • Note: Check the Web for networking questions and ideas for the assignment.
    Readings:

    Web pages on networking, resumes and employment communications, and job interviewing. Guffey: "Employment Communication" (Chap. 16).
    Week 6 (October 10 and 12)

    Assignment due, Thursday, October 12: final, keyboarded networking/informational interview memo (close to six-seven pages); talking captions for every major paragraph; keyboarded interview questions, the typed traditional resume; names of at least two more people to network with; required reaction to your resume from networked person; blow-by-blow description in the career memo of what occurred during informational interview; required thank-you letter with proper return and inside address, along with other letter parts; attached resume

    Don't forget to attach cards by making photocopies of two more business cards or addresses of other contacts, in addition to the main contact.

    Note: The thank-you letter will receive a separate grade. The resume will be given a separate score. The thank-you letter needs a complete return and inside address as well as all other parts of the letter. The letter must be mailed to the interviewee by the time of assignment turn-in. Please write in the upper right-hand corner the date the letter was actually sent. For additional points you can do an electronic resume attached to e-mail and hard copy as well. You may also do a web portfolio, professional philosophy, at least seven linked pages, and qualifications summary for additional points.

    For additional points you can do an electronic resume attached to e-mail and hard copy. You may also do a web portfolio, professional philosophy, and at least seven linked pages for additional points. You may also do additional KSAs from the Federal job you would apply for (Limit: 3)
    • Lecture (with slides and transparencies): "Requisites of a Well-Written Problem and Introduction to Report Writing"
    • Videotape: "Eureka: Defining the Report Problem"
    • Difference between Informational and Analytical Report
    • Examples of Government and Other Types of Reports
    • The Structure of an Analytical Memo Report
    • How to Write a Proposal Memo (with examples and overhead required)
    • Additional In-class Practice with Federal Web sites and KSAs
    Readings:

    Web pages on analytical report memo. Web pages from Kathryn Troutman: www.tenstepsforstudents.org; www.tenstepsforstudents.org/pages/builder_ksa.html. Guffey: "Preparing to Write Business Reports" (Chap. 12) and "Organizing and Writing Types of Reports", pp. 421-41(Chap. 13). Booher: Chapter 9, "Consider Your Audience," Chap. 11, "Outline Your Message Functionally (to p. 109) and Chap. 20, "Service and Inspection Reports." On reserve (selected): Ten Steps to a Federal Resume by Kathryn Troutman (Fourth Floor of Oviatt)
    Week 7 (October 17 and 19)

    • Practice with Mindmaps and Outlines at Juniper Hall 2228 with 2 IBM disks
    • Bring all ideas on how to develop your report topic.
    • Be sure to read web pages on Inspiration.
    Assignment due, Thursday, October 19: KSA from Federal Job Annoucement (just one), including KSA, Vacancy Announcement Number, Your name, made-up Social Security Number (SSN); printout of Federal announcement part with KSA; one page typed with margins, paragraphs, and spacing between of CCAR (Context, Challenge, Action, and Results and at least two different circumstances at work for the CCAR); "bolding" of keywords in vacancy announcement

    Readings:

    Web pages on inspiration and analytical report memo. Guffey: Chap. 6, "Organizing and Writing Business Messages." Booher: Chap. 11 (pp. 109-25).
    Week 8 (October 24 and 26)

    Assignment due, Thursday, October 26: mindmap and outline on computer paper (with Inspiration Software) and accompanying noun outline about report topic development;

    Note: The mindmap assignment may be graded partially on your creative ability and use of right brain thinking for the mindmap. It is important to cover the page and have myriad topics.
    • If time: Start Composition of Proposal Memo.
    • Introduction to Databases
    • Lecture (with transparencies): "Criteria for Writing an Effective Survey Question"


    • Practice with Bibliographical Entries from Web ("Make Your References Work for You")
    • Videotape: "Report Writing--A Conversation with Ernest Jacobi"
    • Understanding the Format for the First Memo Paragraphs
    • Writing Purposes
    • Writing Scope and Limitations and Procedures
    • Introduction to Readability Indexes


    • Note: Bring newspaper or magazine article to class that night for readability index exercise. DO NOT FORGET.
    Readings:

    Web pages on proposal writing, search engines, and business plans. Guffey: "Proposals and Formal Reports" (Chap. 14). Booher: Chap. 23, "Proposals."
    Week 9 (October 31 and November 2)

    Tentative: Special Information Week in Library (Instructor: Karen Anderson)

    Assignment Due, November 2
    : keyboarded proposal memo (including detailed purpose, your qualifications for writing the report, problem as a question, own and organizational benefits, estimated cost of supplies, travel, and your own time, and any attachments to clarify); feedback questions; any attachments to clarify Readings:

    Web pages on Questions, Questions, and more Questions and Make Your References Count. Erdos, Professional Mail Surveys (on reserve): Chaps. 6, 7, and 12. Dillman, Mail and Telephone Surveys(on reserve): Chap. 3. Guffey: Chap. 14, "Proposals and Formal Reports", pp. 464-73 and pp. 163-72, "Writing Process Phase 2." and "Preparing to Write Business Reports" (Chap. 12). Booher: Chap. 24, "Websites."
    Week 10 (November 7 and 9)

    Assignment due, Thursday, November 9: Annotated bibliography (including Database Used for each entry) for Proposed Report. You must include at least 10 references. Two must be journals or peer-reviewed publications; two must be newspapers. Two must be books (recent); one must be from the Internet. Please do not use textbooks from the class. Two can be magazines. Arrange your references alphabetically and space appropriately between entries. Use the Turabian format (unless cleared with your instructor). Entitle the pages: SELECTED BIBLIOGRAPHY. Center the heading, and double space between the entries (not between the entry lines).

    Note: When you see the word, Turabian, don't immediately panic. That is the name of the style manual that will be used to prepare your bibliographical entries. Look on the web site on the home page and find "Make Selected References Work for You" or the syllabus to discover the alphabetical listing for Kate L. Turabian. Note that her style manual will help you prepare each bibliographical entry. We will also talk about bibliographical entries in class as well.
    • Recognizing Logical Fallacies and Introduction to Reasoning
    • Lecture: "How to Write Considerations, Analysis, and Decision(s)"
    • Videotape from Effective Writing for Executives: Purpose and Audience
    • Video: "Show Me the Data"
    Readings:

    Web pages on make your references count (bibliography), readability, and article summaries. Guffey: "Preparing to Write Business Reports" (Chap. 12). Booher: Chap. 12, "Develop the First Draft Quickly."
    Week 11 (November 14 and 16)

    Due, Thursday, November 16: keyboarded first five paragraphs of the analytical report memo (including issue (problem), purpose, definition of terms, scope and limitations, and procedures (alternatives), and three readability indexes (Gunning Fog--100 words; Lazy Word--75-125 words, one sample, with exceptions; Linsear Write--100 words; all calculations for each index shown); keyboarded, printed, or photocopied questionnaire or keyboarded interview guide(s) or both (depending on data to be gathered); keyboarded memo or cover letter (if questionnaire is sent through mail or distributed by someone other than you); and ways to follow up if respondents are slow in answering. Memo format must be To, From, Date, Subject for first page only. Other pages are To, Page, and Date. Keyboarded questions for gathering the data and explanation of statistics to be used. Don't forget readability indexes.
    • Excel work and printing--Lab Work 2228(Juniper Hall)
    • Exercises to Understand Use of Excel for Tables and Charts (bring 2 IBM disks)
    • Using Tables and Charts
    • Prepare one table and one chart of different data from the exercise given.
    Readings:

    Web pages on tables and charts. Weaver and Weaver, Persuasive Writing: pp. 96-102, 102-05. Guffey: pp. 188-91.
    Week 12 (November 21)
    • Lecture: "Visually Presenting the Report with Tables and Charts (attachments)"
    • Video: "Show Me the Data"
    • Video from Effective Writing for Executives: Effective Organization and
    • Lecture: "Principles of Writing Well-Written Report Summaries (with transparencies)"
    • How to Prepare the Transmittal (Cover) Memo
    • How to Write the Executive Summary
    Readings

    Review web pages on tables and charts as well as hints on giving a fine presentation. Booher: Chap. 13, "Edit for Content and Layout." Review Chap. 13: "Organizing and Writing Typical Reports," in Guffey.
    Week 13 (November 28 and 30)

    Assignment due, November 28
    : Case 12.14, p. 419, Guffey, "Evaluating Graphics," with additions. Make sure you select two tables and two different charts (e.g. bar and pie). You may make photocopies or printouts (if clear).

    Prepare the memo in memo format, along with talking captions. Use all criteria from Tufte explained on the Web under "Tables and Charts Enhance Reports." Attach additional criteria sheet you devised. Make sure additional criteria apply to charts and separate criteria to the tables. Be extremely critical in your memo of the charts and tables you chose. Don't assume they are good charts or tables.

    Do not use averages charts, including high, low, and close from The Wall Street Journal. Select your tables and charts carefully from business magazines or newspapers, such as Fortune and Business Week. Mount the charts and tables as separate attachments. Ask the professor if your choices meet the criteria.
    • Grappling with Graphics and Cheating by Charting
    • Video (if time): Effective Editing
    • Charting Exercise (Zelazny)

    • Explanation of E-Mail and Internet Assignment
    • How to Prepare the Transmittal Memo
    • Issues in the Sexual Harassment Memo (Office Politics)
    • Introduction to Giving a Presentation
    • Factors in Power Presentation
    • Practice with Writing Opening and Closing Lines on Computer
    Also due, November 30: Take the Analytical Report in the Syllabus (as given by your instructor), and write an executive summary of the document. Make sure you follow the pattern that is discussed on the Web under "Executive Summaries." Double space the copy and provide about two pages with heading, EXECUTIVE SUMMARY. Number the pages with small Roman numerals, such as i. and ii. Include four bulleted points at the end of the Executive Summary (summary within a summary

    Readings

    Guffey: "Speaking with Confidence" (Chap. 15). Review Web pages on presentation skills. Booher: Chap. 22, "Formal Technical Reports."
    Week 14 (December 5 and 7)

    • Videotape: Persuasive Speaking
    • Beginnings of Presentations (topic to be announced)
    Assignment due, Thursday, December 7
    : keyboarded sexual harassment memo case

    Readings

    Review web pages on memos as well as the Syllabus. Booher: Chap. 2, "Follow the Rules of E-mail Etiquette," Chap. 3, "Compose Clear, To-The-Point Messages," Chap. 4, "Aim to Get Attention for Your Own E-mail," Chap. 6, "Become Savvy about E-mail Mechanics," and Chap. 7, "Make Sure You're Legal."
    Week 15 (December 12 and 14)

    • Continuation of Presentations
    Assignment due, December 12: one e-mail assignment (two of Alternate 7 assignments selected or Case 8.9, p. 243, Guffey). Include both hard copy to the instructor and e-mail wired to the professor no later than 3:30 p.m. Tuesday, December 12. Points will be deducted for late e-mails.











    FINAL EXAM--TBA

    Assignment due, December 14: The entire DELETIONARY and the deletionary memo have to be turned in with a manila envelope, along with a typed memo explaining how the mechanics were specifically improved during the semester. Add specific examples from your writing (before and after).

















































    Course Outline Left Over from Spring, 2001
  • Answers to all of Adler's questions in narrative form.
  • Summation paragraph of what was learned about your own listening habits (four point off if missing).

    • Explanation of Talking Captions
    • Videotape: Power of Listening (tentative)--February 5

      Readings:

      Blake and Bly: pp. 127-28. Guffey: pp. 46-54 in "Expanding Communication Power" (Chapter 2). Web pages on memo writing, listening, talking captions, e-mail, and conversation. Christensen & Jacobi: pp. 476-77, 392-94 in Appendix F.
      Week 2 (February 5, 7, and 9). BRING DISKETTES EVERY DAY.

      • Videotape: "Memo Mania: Any Cure?"
      • Slides on "Miracles in Effective Communication"
      • Exercises from Elements of Business Writing on Computer. (Bring Blake and Bly to class all week)

      Readings:

      Web pages on spelling, listening, jargon and gobbledygook. Blake and Bly: Chap. 1, "Principles of Composition." Christensen & Jacobi: pp. 392-94. Chap. 8, Guffey: "Routine Memos and E-mail Messages" (Chap. 8)
      Week 3 (February 12, 14, and 16)

      Preparation for Writing Proficiency Exam In-Class Tryout Exam for Upper Division Writing Proficiency (will count in the grades) Videotape: Strictly Speaking--February 14 ten. Introduction to World Wide Web Resources


      Differences in Writing Essay and Business Communications
      If time: Introduction to the Business Letter
      If time: Keyboard a request letter (problem in class).
      The preparation for the tryout exam includes the following:
          1. Unless the student has previously passed the exam, this person must go the Student Services Center (Fourth Floor) and check out a videotape plus workbook. Please sign the check-in sheet to indicate attendance.
          2. After completing the cassette tape/videotape and workbook before Thursday night, the student must certify with a signed slip (dated) from the Center the work has been completed. This record will later be written inside the test booklet on the tryout exam day. DON'T FORGET THE SIGN-IN.
          3. Please allow at least one day at the Student Services Center to write a practice exam and have it evaluated after that. You need to make an appointment if you plan to have a practice exam evaluated. You may check with the Student Services Center about hours of operation or faxing an exam for their evaluation.
      NOTE: Please check the next examination dates (March 3, April 14, and June 9) for the Upper Division Writing Proficiency Exam. HAVE YOU REGISTERED? WHAT'S YOUR EXCUSE? SEND IT IN!


      Due Friday
      : four printouts of Web pages (Guffey Home and Registration at bottom of her home page, two different pages of my home pages(not syllabus or home pages), and one search engine home page (e.g. Altavista, Excite, Hotbot (Lycos), Yahoo, DejaNews, Webcrawler, Snap.com, Ask Jeeves (www.aj.com), and so forth)

      Readings:

      Guffey: "Communicating Across Cultures" (Chap. 3) and "Revising Business Messages" (Chap. 6). Blake and Bly: Chap. 3, "Principles of Wording and Phrasing." Web pages on grammar and punctuation and search engines as well as Hotlinks for studying the Proficiency Exam materials. Christensen & Jacobi: pp. 411-18 in Appendix F.
      Week 4 (February 19, 21, and 23) BRING DISKETTES EVERY WEEK.

      • Practice with Microsoft Applications of Word
      • In-class preparation of Report Progress Memo
      • Bring IBM diskettes and report ideas all week.
      • Two days needed for the printing of the memos

      Readings:

      Web pages on memos, miscellaneous thoughts, and talking captions. Christensen & Jacobi: pp. 393-94 in Appendix F. Guffey: "Communicating at Work" (Chap. 1).
      Week 5 (February 26 and 28, March 2)

      • Importance of Power Networking and Possible Verbal Networking
      • Videotape: Networking from Drake, Beam, and Morin


      • Bring first four pages of Jargon link (photocopied) for Friday
      • Note
      • : See the Web and Text for comments and questions to use in networking.
    • Introduction to Career Search Process
    • Designing the Networking Interview
    • Writing the Networking/Informational Interview Memo
    • Comments on Report Topics

    Assignment due on Friday
    : final, keyboarded networking/informational interview memo; talking captions for every major paragraph; keyboarded interview questions; names of at least two more people to network with; required reaction to your resume from networked person; blow-by-blow description in the career memo of what occurred during informational interview


    Note
    : The thank-you letter is now required. It needs a complete return and inside address as well as all other parts of the letter. You need to write in the upper right corner of this letter when it was actually sent. The letter will receive a separate grade.

    Readings:

    Web pages on letters, networking, resumes and employment communications, and job interviewing. Guffey: "Employment Communication" (Chap. 16). Christensen & Jacobi: pp. 464-71 in Appendix F.
    Week 6 (March 5, 7, and 9)

    • Lecture (with slides and transparencies): "Requisites of a Well-Written Problem and Introduction to Report Writing"
    • Videotape: "Eureka: Defining the Report Problem"
    • Examples of Government and Other Types of Reports
    • In-Class Exercises
    • Explanation of Mindmap

    Readings:

    Web pages on analytical report memo. Guffey: "Report Planning and Research," especially search engines(Chap. 11). Christensen & Jacobi: pp. 376-78 in Appendix F. Guffey: "Typical Business Reports"(Chap. 13).
    Week 7 (March 12, 14, and 16)

    • Tentative: Practice with Mindmaps at Business Building Labs (to be announced) with 2 IBM disks
    • Videotape: "Elements of a Well-Written Report--A Conversation" with Ernst Jacobi
    • Explanations of Responsiveness and Relevancy
    • Explanations of Tone, Level, and Content
    • If time: Answers keyboarded to selected bonus questions
    Assignment due on Friday
    : mindmap on computer paper (with Inspiration Software) and accompanying topic outline about report topic development

    NOTE: This assignment will be graded partially on your creative ability and your use of right brain thinking. It is important to have myriad topics.


    Readings:

    Web pages on inspiration and analytical report memo. Blake and Bly: "Principles of Organizing." Guffey: "Preparing to Write Business Messages," and pp. 128-31 (Chap. 4). Christensen & Jacobi: Chaps. 1 and 2 as well as pp. 454-55.
    Week 8 (March 19, 21, and 23)

    • Discussion of Substance
    • How to Write a Proposal Memo (with examples)
    • If time: Keyboarded composition of selected proposal paragraphs
    • Introduction to Databases and Library Resources
    • Introduction to Use of QuizMaker
    • Writing Article Summaries


    Assignment due on Friday
    : keyboarded proposal memo, including detailed purpose, your qualifications for writing the report, problem as question, own and organizational benefits, estimated costs of supplies, travel, and own time; any attachments to clarify

    Readings:

    Web pages on proposal writing, article summaries, situational ethics, questions, questions, and more questions, and business plans. Christensen and Jacobi: "Proposal Writing and Grantmanship." as well as pp. 395-99. Guffey: "Proposals and Formal Reports" (Chap. 14).
    Week 9 (March 26, 28, and 30)

    • Tentative: Three Days in Oviatt Library Using Business and Company ASAP(InfoTrac), Lexis-Nexis, Dow-Jones Interactive, and Boolean Searches with the Web


    Assignment due on Friday
    : keyboarded, printed, or photocopied questionnaire or keyboarded interview guide(s) or both (depending on data to be gathered); keyboarded memo or cover letter (if questionnaire is sent through mail or distributed by someone other than you); and ways to follow up if respondents are slow in answering

    Readings:

    Guffey: "Report Organization and Presentation" and review pp. 337-45 (Chap. 12). Web pages on questions, questions, and more questions as well as review of search engines. Erdos, Professional Mail Surveys(on reserve): Chaps. 6, 7, and 12. Dillman, Mail and Telephone Surveys(on reserve): Chap. 3. Christensen & Jacobi: pp. 445-48 in Appendix F.
    Week 10
    (April 2, 4, and 6)

    • Understanding the Format for the First Memo Paragraph
    • Analytical Report Memo (with transparencies/Web Views)
    • Introduction to Readability Indexes
    • If time: Grammar checker on Word
    • If time: Keyboarded composition of Turabian-formatted bibliography
    • Bring newspaper or magazine article every day.
    • Writing Purposes
    • Writing Scope and Limitations

    Assignment due on Friday
    : keyboarded, double-spaced article summary and separate reaction, along with Turabian style manual bibliographic heading (at least 1,000 words or last-minute interview (also, Turabian format as heading) related to your report; clean photocopy of entire article or notes from interview; printout of Lexis-Nexis or appropriate database to show you understand the system; a bibliography in Turabian form of at least 10 references related to your report (Note: Two can be interviews for that writing experience). Four points will be deducted on the top line if the notes or the "clean" article are not included.

    Note
    : When you see the word, Turabian, immediately go to the web site about bibliography or your syllabus and find Kate L. Turabian listed alphabetically. That is the style manual you use as a format to prepare each bibliographical entry. We will also talk about bibliographical entries in class.

    Readings

    Review web pages on article summary, analytical report memo, readability, and make your references count (bibliography). Christensen & Jacobi: pp. 443-44 in Appendix F. Guffey: "Typical Business Reports" (Chap. 13) and pp. A40-47 (Appendix).
    Week 11
    (April 16, 18, and 20)

    Assignment due on Friday
    : keyboarded first five paragraphs of analytical report memo (including issue (problem), purpose, definition of terms, scope and limitations, alternatives--procedures); memo format of To, From, Date, Subject; three indexes (Gunning Fog-100 words; Lazy Word-75-125 words, one sample, with exceptions; Linsear Write-100 words) with calculations

    • Recognizing Logical Fallacies and Introduction to Reasoning
    • Lecture: "How to Write Considerations, Analysis, and Decision(s)"
    • Tentative: Videotape on Time-Life Video, "Purpose and Audience"
    • Videotape: "Show Me the Data"


    Readings

    Web pages on tables and charts. Christensen & Jacobi: pp. 378-87 in Appendix F. Guffey: Review Chap. 12, "Report Organization and Presentation." Weaver and Weaver: Persuasive Writing(on reserve)--pp. 102-05 and pp. 96-102.
    Week 12
    (April 23, 25, and 27)

    Exercises to Understand Use of Excel for Tables and Charts (bring 2 IBM disks). Two Days for Excel work and printing Lecture: "Visually Presenting the Report with Tables and Charts (attachments)" Grappling with Graphics and Cheating by Charting
    Videotape: "Show Me the Data"


    Assignment due on Friday
    : at least one keyboarded table and one chart presenting different data from the table; text tie-in of table and chart meanings in memo paragraphs(at least two long paragraphs) to be incorporated in the entire analytical report memo; all attachment title pages

    Text tie-in means you write long paragraphs and many of them that constitute at least half the Considerations (Findings). You are doing more than simply writing what the axes and the lines or slices (To, Page, Date) mean. That simply constitutes a footnote of the chart or table.

    Readings:

    Review web pages on tables and charts. Christensen & Jacobi: pp. 378-87 and Chap. 8, "Illustrating." Review "Report Organization and Presentation" in Guffey.
    Week 13
    (April 30, May 2 and 4)

    • Time-Life Videos: Effective Organization and Effective Editing
    • Lecture: "Principles of Writing Well-Written Report Summaries (with transparencies)"
    • How to Prepare the Transmittal (Cover) Memo
    • How to Write Executive Summary
    • Explanation of E-Mail and Internet Assignment
    • Issues in the Sexual Harassment Memo (Office Politics)


    Due Wednesday
    : keyboarded three-five pages of analytical report memo (including Considerations, Analysis, and Decision(s)and tables and charts again; memo format of To, Page, and Date; page numbering; three indexes due, including 100-sample of Gunning, 100-sample of Linsear, and three samples totaled of Lazy Word (not to exceed 375 words) with all calculations shown; keyboarded transmittal memo; photocopies of all raw data

    Readings

    Web pages on e-mail and proofreading. Check all appropriate Syllabus pages. Christensen & Jacobi: Chap. 12, "Memo Writing: The Staple of Business Communications." Review Chap. 8 in Guffey.
    Week 14
    (May 7, 9, and 11)

    Due Wednesday: keyboarded executive summary double spaced with major heading and at least four bulleted points at the end of executive summary (summary within summary)
    and

    Assignment due on Friday: keyboarded sexual harassment memo case; e-mail assignment with several choices (pick one); e-mail delivered by wire to professor's office before start of class on Friday

    • Introduction to Giving a Presentation
    • Factors in a Power Presentation
    • Practice with Writing Opening and Closing Lines
    • If time: Keyboarded opening and closing lines
    • Videotape: Persuasive Speaking
    • Beginnings of Presentations


    Readings

    Web pages on presentations. Guffey: "Speaking Skills" (Chap. 15). Christensen & Jacobi: pp. 478-82 and Chap. 18, "Giving an Oral Presentation."
    Week 15
    (May 14 and 16)


    Assignment due on Wednesday
    : all copies of working papers handed back during semester (related to analytical report memo) and all collected raw data (as proof of original work) in manila envelope and labeled with your name and exact, specific contents; labeled IBM or MAC 3 1/2 disk of entire analytical report memo; all notes and pieces of paper related to the interviews and dated; keyboarded final analytical report memo with talking captions (not more than five pages single spaced) with attachments (tables and charts and other accompanying material, including the questions); keyboarded executive summary stapled to the front of the analytical report memo; keyboarded transmittal memo stapled in front of executive summary; deletionary on 5 x 3 cards kept during entire semester and dated for each card



    COURSE SYLLABUS--Channel Islands



    Dr. G. Jay Christensen
    Business 205
    Spring Semester, 2001--Night
    7-9:45 p.m.
    Ticket 19901

    Note: All comments made throughout this syllabus also apply to Channel Islands. The dates and the activities under those dates represent the only differences. You are asked to read the policies, the fine print, and all assignment uipdates in the entire syllabus. You are responsible for any words used. Your most up-to-date information always appears on the Web.

    Week 1 (January 30)

    Survey of students. Adjournment to computer room (Room 138).
    Explanation of Web use. Explanation of Web CT use.
    Importance of Hypernews (Discussions) on Web CT. Explanation of e-mail use.
    The Importance of Netiquette. Importance of Talking Captions.
    Explanation of Deletionary cards.
    First Assignment to be prepared on e-mail without attachments (notes picked up at C.I.)
    Explanation of Courier Service.
    Reminder: Bring bluebooks and pen for Trial Proficiency Exam.
    Preparation for In-class Tryout Exam

    My immediate authorization: Find a business report topic. Please see explanations in Syllabus. The report topic has to meet the criteria contained in the purchased syllabus.

    Homework to be prepared on e-mail and sent before Tuesday, February 6, at 9 a.m. PST.

    Final keyboarded listening memo (See Web under Assignments or Syllabus.)
    Sent e-mail with talking captions and name typed below last line of memo
    Give notes of conversation to instructor on second night of class.
    Subject line typed in all capital letters with Talking Caption
    Additional e-mail sent if concerned about whether assignment received


    Note: In first paragraph of e-mail listening memo, please include the exact time of conversation, the circumstances, the date, and the purpose. You will probably fill at least two screens full of information about the conversation. Don't forget a final feedback paragraph about what you learned in relation to your listening habits. One of the questions about the Syllabus assignment can be found (with explanation) on the Web. Check your links. No attachments, please.

    Readings:

    Guffey, pp. 46-54 in "Expanding Communication Power" (Chap. 2). Blake and Bly: pp. 127-28. Web pages on memo writing, listening, talking captions, e-mail, and conversation, and Hotlinks for studying Proficiency Exam materials.

    Week 2 (February 6)

    In-class Upper Division Writing Exam Tryout (first hour)

    Collection of Web CT addresses and e-mail addresses on 5 x 3 cards
    Introduction to Guffey Home pages and resources (if not covered first night)
    Introduction to Streaming Video website
    Introduction to Inspiration Software website and application program
    Explanation of Television Room and Importance of Solid Attendance
    Review of Search Engine Applications
    Review of Courier Service

    Collection of Listening Notes

    Talking Caption Exercise on Web

    Homework: Due Tuesday, February 13, during class for Courier Service. Four printouts of Web pages: Guffey Home and Registration at bottom of her home page--two different pages; one search engine home page (e.g. Altavista, Excite, Yahoo, Hotbot (Lycos), Webcrawler, snap.com., ask. com (Ask Jeeves), and so forth); one page of my Web sites (Do not use Syllabus, Assignments, Policies, or Grades). You will receive credit for doing this assignment. It is necessary for me to know whether you understand the printing and location of different Web pages.

    Bring first four pages of Jargon link photocopied to televised class on February 13 and the following week.

    Readings:

    Blake and Bly: Chap. 1, "Principles of Composition," and Chap. 3, "Principles of Wording and Phrasing." Guffey: Chap. 8, "Routine Memos and E-mail Messages," and Chap.6, "Revising Business Messages." Web links on jargon, English as second language, and style.

    Week 3 (February 13)--Beginning of Televised Instruction

    Explanation of Technical Jargon and Gobbledygook
    Comments on Jargon Exercise

    Note:Collection of jargon papers (p. 63 in Expanded Syllabus with two columns, one wrong and one right)will occur by student and Courier Service on February 20.

    Video: Strictly Speaking (if available)
    Portion of video, Elements of Style (Strunk and White)

    Videotape: "Memo Mania: Any Cure?"
    Explanation of memo and e-mail elements

    Due in class at Channel Islands for Courier Service--Hard copy of progress memo on Report (See ideas in Syllabus under "Hints for Finding Report Topic."

    Include: first paragraph on purpose of report and symptoms

    Why you chose the topic
    Second paragraph on problem question and report's scope and limitations
    Third paragraph on intended ways to gather the data (Procedures and Specifics)

    Readings:

    Web pages on grammar and punctuation. Guffey: Chap. 1, "Communicating at Work," and Chap. 16, "Employment Communication."

    Week 4 (February 20)--Televised Instruction

    Comments on Report Topics
    Importance of Power Networking
    Designing the Networking Interview
    Introduction to Career Search Process
    Writing the Networking/Informational Interview Memo
    Electronic Resumes and Their Formats
    Traditional Resumes and Their Formats
    Video: Networking from Drake, Beam, and Morin

    Homework: Due on February by 9 a.m., PST. E-mail assignment (Pick one of the four-five possibilities as explained in the purchased Syllabus.)

    Note: Did you follow the instructions exactly on each of the case problems?
    Did you include talking captions?
    Did youy type your name below the last line of the memo?
    Did you meet the deadline?

    Readings:

    Link on Web about Analytical Report Memo--the first five pages printed. Guffey: Chap. 11, "Report Planning and Research."

    Homework: Be prepared to give a different type of report we can list on sheets and the white board in the Interactive Northridge Classroom. You should have a list of five different types of reports in case your first choice is used by another student. Be prepared to answer questions about the type of report you have chosen. The Web will help you on finding different types of reports. I will also bring examples to the televised instruction.

    Week 5 (February 27)--Televised Instruction

    Thank-You Letter and Traditional Letter Format
    Parts of the Application Letter
    Relationship to Sales Letters
    Hook 'Em
    Building Employer Interest
    Last Chance to Sell

    Videos: No Brainers on Cover Letters and "Resume Preparation" (also on streaming video)

    Relationship to Web portfolio resume
    Other Types of Employment Communications
    Writing Personal Statements

    Readings:

    Web pages on Resumes and Employment Communications, Job Interviewing.

    Week 6 (March 6)--Televised Instruction

    More Comments on Report Topics
    Requisites of a Well-Written Problem
    Introduction to Report Writing

    Video: "Eureka--Defining the Report Problem" (also on streaming video)

    Examples of Government and Other Types of Reports
    Parts of a Report (reference to Syllabus report)
    Guffey Planning for a Report (transparencies)

    If time, video: "Elements of a Well-Written Report: A Conversation"

    Readings:

    Web pages on proposal writing, analytical report memo, and business plans. Guffey: Chap. 14, "Proposals and Formal Reports."

    Week 7 (March 13)--Televised Instruction

    Explanation of Tone, Level, and Content
    Explanation of Responsiveness and Relevancy. Substance in a Report.

    Video: "Elements of a Well-Written Report--A Conversation" (con.)

    Importance of Proposal Memo
    How to Write a Proposal Memo (Syllabus and transparency examples)
    Details of Proposal Memo
    Introduction to Databases and Library Resources

    If time: video, Elements of Style (Strunk and White)

    Introduction to Article Summary Writing
    Criteria for Writing Effective Questions

    Readings:

    Web pages on Questions, Questions, and More Questions and search engines.

    Assignment due at Channel Islands for student assistant and Courier Service: final, keyboarded hard copy of networking/informational interview memo; talking captions for every major paragraph; keyboarded interview questions actually asked; names of at least two other people to network with; required traditional resume; required thank-you letter with proper return and inside address as well as date sent in the upper right hand corner

    Bonuses: electronic portfolio (with at least five-seven pages)resume, application letter, Guffey chapter, Web CT bonus

    Week 8 (March 20)--Televised Instruction

    If available: Representative (Jack Kranz) from the Library to discuss and demonstrate databases (ten.)

    Otherwise: Problems in Wordings of Survey Questions
    Continuing Criteria for Well-Written Survey Questions
    Design and Format of Surveys
    Obtaining the Data You Want
    Problems in Leading Questions

    Homework due at Channel Islands and collected by student assistant and Courier Service: hard copy of keyboarded proposal memo, including detailed purpose, problem in some detail with symptoms, your qualifications for writing the report, own and organizational benefits, two specific dates of completed research and writing, estimated costs of supplies, travel, and own time, and feedback paragraph with specific questions as well as any attachments to clarify the proposal

    Bonuses: Guffey Chapter, Web bonus

    Bring copies of bibliographical exercise of Web link, "Make References Work for You" for March 27 interactive work.

    Bring magazine or newspaper article for 100-word samples. Don't choose enumerated or bulleted items as main part of the article. Those setups are hard to figure in Gunning and Lazy Word.

    Readings:

    Web pages on article summary, analytical report memo, search engines, and readability. Guffey: Chap. 13, "Typical Business Reports."

    If time: Effective Organization from Time-Life Video

    Readings:

    Web pages on tables and charts, analytical report memo. Guffey: Chap. 12, "Report Organization and Presentation."

    Week 9 (March 27)--Televised Instruction

    Writing the Article Summary (Informational Report)
    Understanding Role of Reaction Paragraphs
    Creating Bibliographical Entries (Refer to Syllabus)

    Video: Purpose and Audience from Time-Life Video

    Web pages on tables and charts, analytical report memo. Guffey: Chap. 12, "Report Organization and Presentation."

    Week 10 (April 3)--Televised Instruction

    How to Write Considerations, Analysis, and Decisions (C-A-D)
    Please refer to Syllabus and examples.

    Video: "Show Me the Data"

    Recognizing Logical Fallacies and Faulty Reasoning
    Visually Presenting the Report with Charts and Tables
    Grappling with Graphics and Cheating by Charting
    Possible Practice on Excel Charts and Tables

    Assignment Due at Channel Islands for student assistant and Courier Service: Keyboarded, double-spaced article summary and separate reaction, along with Turabian style manual bibliographic heading (at 1,000-word article or last-minute interview, also shown with Turabian-style heading) related to your report; clean photocopy of entire article or notes from interview; printout of Lexis-Nexis or appropriate database to show you understand the system; bibliography in Turabian form of at least 10 references (not one used for article summary) related to your report (Note: Two can be interviews planned for data gathering; no more than three books or newspapers). Four points will be deducted on the top line if the notes or the "clean" article are not included.

    Bonuses: Guffey Chapter, Web bonuses, Web CT question

    Readings:

    Web links on analytical report memo, executive summary. Guffey: Chap. 13, "Typical Business Reports," and pp. A40-47 (Appendix).

    Week 11 (April 17)

    Comments on Report Introductions
    Principles of Writing Well-Written Summaries
    Importance of Executive Summary
    Preparing Transmittal Memo
    Putting the Report Together
    Difference between Summary and Abstractg
    The Role of Attachments

    Video: Effective Editing from Time-Life Video

    Examples of Executive Summaries
    Summary within a Summary
    Preparing Sexual Harassment Memo
    Importance of "Political Memos": Discussion

    Assignment due at Channel Islands for student assistant and Courier Service: keyboarded first five paragraphs of analytical report memo (including issue (problem), purpose, definition of terms, scope and limitations, alternatives (procedures); memo format of To, From, Date, Subject; three indexes (Gunning Fog--100-word sample; Lazy Word--75-125 word sample with exceptions of no opening or closing paragraphs; Linsear Write--100-word sample)with all calculations shown for all three indexes; black dots over difficult words (three syllables or more) for Gunning Fog; circled prepositions for Lazy Word; 1's (simple words, two syllables or less) and 3's (difficult words, three or more syllables) for Linsear Write; survey questions (at least five well-written ones in format) for questionnaire and interview guide (if appropriate); different questions for different groups (e.g. one set for managers and another set for employees)

    Caution: Don't use leading questions in any of the questions.

    Readings:

    Review web pages on tables and charts; questions, questions, and more questions

    Week 12 (April 24)

    Writing Various Kinds of Business Correspondence
    The Factor of the Buffer
    Routine and "No" Correspondence

    Video: Review and Rewrite from Time-Life Video

    Sales Letters and Their Importance
    Exercises with Routine Correspondence

    Assignment due at Channel Islands for student assistant and Courier Service: keyboarded three-five pages of analytical report memo (including Considerations, Analysis, and Decision(s); tables and charts (with different data) for the Attachments; attachment title pages for survey questions, table, and chart; memo format of To, Page, and Date for C-A-D for each page; page numbering; three indexes, including 100-word sample of Gunning; three samples totaled (not to exceed 375 words) of Lazy Word; 100-word sample of Linsear with all calculations for all three indexes; black dots over difficult words for Gunning; circled prepositions for Lazy Word; 1's and 3's for Linsear

    Readings:

    Web links on Hints for Effective Presentation. Guffey: Chap. 15, "Speaking Skills."

    Week 13 (May 1)--Televised Instruction

    Introduction to Giving a Presentation
    Factors in Power Presentation
    Importance of Opening and Closing Lines (roving mike)
    Opening and Closing Lines Exercises

    Video: Persuasive Speaking

    Importance of Visual Aids in Presentation
    Examples of Poor and Excellent Visual Aids
    Audience Know-How and Contact
    Saying the Words
    Importance of Nonverbal Communication

    Assignment due at Channel Islands for student assistant and Courier Service: keyboarded sexual harassment memo (See Syllabus for specific instructions); keyboarded transmittal memo; keyboarded, double-space executive summar with major heading and also at least four bulleted points in last paragraph of summary (summary within a summary)

    Readings:

    Web link on negotiating and meetings

    Week 14 (May 8)--Televised Instruction

    Comments from Students about Report Concerns
    Introduction to Negotiating
    The Ploys of Negotiating
    Negotiating as a Process

    Video: Negotiating (if available)

    Roger Dawson's Thinking on Negotiating
    Exercises with Negotiating
    Nonverbal Communication Techniques
    Course Wrap Up

    Week 15 (May 15)--In Class at Channel Islands

    Beginnings of Presentations (at least 15)

    Note: The presentation must include visual aids. Handouts are not considered visual aids. Your presentation will consist of your analytical report.

    Assignment due at Channel Islands: all copies of working papers handed back during semester (related to analytical report memo and all other assignments) and all collected raw data (as proof of original work) in manila envelope and labeled with your name and exact, specific contents; labeled IBM or MAC 3 1/2 disk of entire analytical report, including visuals; all notes and pieces of paper related to the interviews and dated; keyboarded final analytical report memo with talking captions (not more than five pages single spaced) with attachments (tables and charts and other accompanying material, including all survey questions); keyboarded executive summary stapled to the front of the analytical report; keyboarded transmittal memo stapled in front of executive summary; deletionary on 5 x 3 cards kept during entire semester and dated for each card

    Note: The entire analytical report has to be rewritten wherever green marks occur. The purpose of the final assignment is to write.

    Final Exam (May 22)--8 to 10 p.m.--In Class at Channel Islands

    Completion of Presentations

    Note: The final is subject to change, if a traditional final is called for.
    Check your home page, in addition to the detailed material you have just read, for any additional hints for any of the some 50 topics.
    For additional help please e-mail me at jay.christensen@csun.edu
    Last updated Monday, February 12, 2001
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